For parents
She won’t tell you what you want to hear just to end the call faster. If something doesn’t apply yet, she says so — and tells you exactly what to do instead, so you’re never left with nothing.
Never misleadsParents wait years for a pediatric autism diagnosis. Sunny helps them use that time, not lose it.The AI Parent Navigator for Ontario Pediatric Clinics
While families wait, Sunny answers the phone and the questions clinics don’t have time for — funding programs, next steps, real guidance — so nobody’s stuck waiting in silence.
PHIPA-alignedNo health data storedNo diagnosis, ever
Real navigation, not just answersShe doesn’t just answer questions.
She doesn’t just answer questions.
She guides families to the right next step.
A generic chatbot names a program and moves on. Sunny checks the one thing that actually matters first — and still keeps every family moving forward.
Watch her check before she guesses.
This is a real conversation, unedited. Notice she doesn’t name a program until she actually knows if it applies — then she still gives a clear next step, even when the answer isn’t the one people expect.
Real conversation
Parent asks
Is there any programs I should apply for autism?
Sunny asks first
Does he already have an autism diagnosis, or are you still working on getting one?
Parent
He's 3, not diagnosed yet.
Sunny guides, correctly
Since he's not diagnosed yet, the best first step is a SmartStart Hub for early screening. Want me to text you the link?
For clinics
Every call ends in a next step your team can act on — even the ones where a family doesn’t qualify yet. That means fewer dead-end conversations, and a receptionist that protects your clinic’s credibility, not just answers the phone.
Never loses the leadMeet your new team member
Who is Sunny?
Sunny is an AI parent navigator — live on your clinic's website and phone line 24/7. She guides families through Ontario's special needs programs, explains waitlists in plain language, books appointments, and answers every repetitive question your front desk receives daily. Fully customized to your region, your clinic, and your families.
Explains waitlists clearly, without the confusionCustomized to your region & organizationWorks on phone & chat — simultaneouslyAsks child ages and sends useful links for specific programs
What Sunny actually knows
- OAP — Ontario Autism ProgramFunding pathways, core services, and how families access them
- SSAH — Special Services at HomeNot diagnosis-restricted — based on documented functional limitations
- ACSD — Assistance for Children with Severe DisabilitiesAlso functional need, not a specific diagnosis
- DSO & PassportAdult developmental services and community participation funding
- ODSP — Ontario Disability Support ProgramIncome and employment supports
- SmartStartEarly intervention and developmental supports
- Waitlist supportsWhat a family can do while waiting, including interim resources
- School & IEP navigationUnderstanding the school system and individual education plans
Nuanced ADHD guidance
ADHD alone doesn’t qualify for OAP or DSO/Passport — but SSAH and ACSD can, with proper documentation of functional limitations. Sunny explains that difference instead of turning families away, and points them to CADDAC, ConnexOntario and AboutKidsHealth (SickKids) — never to private paid clinics found through ads.
ABA & IBI, explained honestly
Sunny knows what Applied Behaviour Analysis and Intensive Behavioural Intervention are and how they’re accessed through OAP funding — without ever claiming to deliver or supervise the therapy herself.
Parent asks
How do I get my child assessed for autism in Ontario?
Sunny repliesYou can start with a referral from your family doctor or pediatrician to a developmental pediatrician or psychologist. I can also point you to publicly funded assessment options near you — want me to check your area?
Parent asks
Is there help while we wait on the OAP list?
Sunny repliesYes — interim one-time funding may be available, plus Passport, Special Services at Home, and free local programs. Let me show you what you can access right now while you wait.
What Sunny doesEverything running,
Available now Available now Available now Available now Available now Available now
Everything running,
around the clock
No pilot programs or waitlists — every capability below is live for clinics using Sunny today.
Phone answering
- Picks up 24/7, including nights and weekends
- Plain language, never clinical jargon
- Takes a message when a human is needed
Website chat
- Runs at the same time as the phone line
- Answers the questions your front desk repeats daily
- Never leaves a family on a dead end
Text message links
- Sends funding program links straight to a phone
- Booking links texted during the call
- No 'I'll email it later' follow-up for your staff
Appointment booking
- Books into the calendar you already use
- Works with Calendly, Google Calendar and Jane
- Reminders sent automatically
Ontario program guidance
- OAP, SSAH, ACSD, Passport and DSO
- Routes by the child's age and situation
- Kept current as program rules change
Bilingual support
- English and French on every call and chat
- Handles French natively, not translated
- Same guidance in either language
Sunny in actionReal moments,
Real moments,
handled with care
Age-aware routing
Sunny knows what supports shift at each life stage — so families always get current, relevant guidance, not outdated advice.
School & IEP support
Sunny helps parents understand their rights and gives them the exact words to advocate for their child at school.
Local & province-wide resources
Sunny knows programs across Ontario — from provincial funding to local services — and connects families to the right door.
Honest ADHD guidance
Sunny knows which programs turn on a diagnosis and which turn on functional need — so an ADHD family hears what they can still apply for, not just 'no'.
Safety-first, always
When a family is in crisis, Sunny steps back immediately and directs them to emergency services — no hesitation, no delay.
My son has autism. He's 16 — what happens when he turns 18?
Great that you're looking ahead — 16 is exactly the right time. At 18 the supports change, so it's worth starting the DSO and Passport process now. Want me to walk you through the first step?
The school keeps brushing me off about extra help for my daughter.
You have every right to ask. Since she's in grade school, an IEP is the right tool. I can give you a short request to copy into an email to the principal — would that help?
I'm exhausted. I just need a break. I'm in Hamilton.
You deserve one. SSAH and Passport can help, and locally Contact Hamilton at 905-570-8888 is a great first door. Want me to explain how each works?
My son was just diagnosed with ADHD. Does that qualify for OAP or Passport?
I want to be honest with you: ADHD on its own doesn't qualify for OAP or DSO/Passport. But SSAH and ACSD can — those look at documented functional limitations, not a specific diagnosis, so it's worth applying. CADDAC, ConnexOntario's free 24/7 helpline and AboutKidsHealth from SickKids are good places to start too.
My child won't wake up!
Please call 911 right now. This needs emergency help immediately.
What about a diagnosis though?
911 first — your child's safety comes before anything else. I'm here when you're ready.
Example conversations. Sunny never diagnoses and always points families to verified programs.
Chat & phoneSunny answers
Sunny answers
the phone, too
When a parent calls after hours, Sunny picks up — warm and patient — answers in plain language, then texts the links straight to their phone so nothing gets lost.
Hear a real sample call
Real recordings of Sunny's voice. She never diagnoses — she guides families and books visits.
● Demo call
SunnyAfter-hours lineSunny greets a new parent, answers their first questions, and offers to text over the booking link.
Who this helpsBuilt for the people
Built for the people
families call first
If your team answers the same questions about diagnosis, funding and waitlists every week, Sunny takes that load — whether you’re a clinic, a school, or a family support organization.
Autism & ABA clinics
Families arrive mid-diagnosis with funding questions your front desk answers twenty times a week.
Pediatric OT, PT & speech practices
Parents want wait times, what to expect, and whether they need a referral — usually at 9pm.
Schools & educators
Staff field IEP and support questions they were never funded to answer. Sunny explains the process in plain language.
Family support organizations & charities
Small teams, high volume. Sunny handles the repeat questions so your people can do the work only people can do.
How it works
See exactly what you’re signing up for
Pick a stage below — from first call to the work that keeps her accurate months later.
Onboarding
Live in weeks, without a project on your plate
Setting Sunny up is our work, not yours. Your team's only real job is telling us how your clinic actually runs, then checking we got it right.
- 01Discovery
One 15-minute call
We learn your services, your booking system, and the questions your front desk answers over and over.
- 02Build
We configure Sunny for you
Your services, your region's programs and your tone of voice — set up on our side, with nothing for your staff to install.
- 03Review
You hear her before anyone else
Test real calls and chats, tell us what sounds wrong, and we adjust until she represents your clinic properly.
- 04Go live
She picks up your line
We connect your phone line and website chat. Your first month of service is free, so you see real calls before paying monthly.
The cost of a ringing phoneWhat are missed calls
What are missed calls
already costing you?
Every call that goes to voicemail is a family who may not call back. Put your own numbers in below.
Potential missed revenue per year$374,400
$31,200Monthly
12Missed families per week
These are your estimates, not Megability figures. The calculation assumes each missed call is one family and that none of them call back.
Made for your worldBuilt for clinics
Built for clinics
like yours.
From autism and ABA to speech, occupational, and developmental care — Sunny is shaped around your specialty, your programs, and the families who walk through your doors.
Autism clinicsSpeech therapyOccupational therapyABA clinicsDevelopmental pediatricsADHD supportDown syndrome servicesSchools & educatorsFamily support organizations
Ontario first, not Ontario only. Sunny answers calls and chat for any clinic — the deep funding-program knowledge starts with Ontario, and more provinces are on the way.
Questions clinics ask
Before you book a demo
No. Sunny works alongside what you already use — Calendly, Google Calendar, Jane, or whatever your team books in today. She answers your existing phone line and sits on the website you already have, so there's nothing to migrate and no new system for your staff to learn.
Because it isn't a generic chatbot you configure yourself. The monthly fee covers ongoing customization to your clinic, keeping the Ontario program knowledge current as OAP, SSAH and Passport rules change, and a real person improving her answers every month. A cheaper tool will happily give a family a confident wrong answer — that costs more than the difference.
Never. Sunny navigates and guides — she explains how programs work, what the next step is, and where to go. She does not diagnose, screen, assess eligibility, or offer clinical advice, and she defers to qualified professionals every time. If a family describes an emergency, she directs them to call 911 immediately.
You get your setup fee back. If Sunny isn't working for your clinic within the first 30 days, we refund the $750 in full — that's the 30-day guarantee on our pricing page. Your first month of service is free regardless, so you can see how she handles real calls before paying anything monthly.
Sunny stores no personal health information. She's built to be PHIPA-aligned, which means your clinic stays the health information custodian and Megability acts as your service provider. Conversations are handled securely, and what we do collect and why is set out in full in our privacy policy.
Ready to meet Sunny?
See how Sunny greets your families and lightens the load on your team. A relaxed 30-minute walkthrough — no pressure.
Book a Demo